Xpertbooking BV, with its registered office at Sint-Benedictusdreef 13, 2900 Schoten, Belgium, is convinced that your privacy is very important. We treat your personal data with the utmost care and protect it very meticulously. Therefore, your personal data will only be used by Xpertbooking BV, as outlined in this privacy policy; without your prior consent, it will never be disclosed to third parties for commercial purposes.

Below, we describe in detail how Xpertbooking BV handles your personal data when you use our products, services, applications, or visit our website: www.expertbooking.be.

**Collecting and Using Personal Data**
If you wish to use our products, services, and/or apps, you may be required to provide certain personal data, such as your first and last name, your address (private or professional), login, email address, phone number, mobile number (private or professional), date of birth, language, and location. If you register as a user, we may also ask you for additional information necessary to deliver the service or manage the system (e.g., specific preferences and wishes regarding the requested service), to register your account, or to manage our customer administration. When you decide to register with us or to use a product, service, or app, Xpertbooking BV reserves the right to perform some preliminary checks concerning your personal data; this is to exclude any risk of fraud or insolvency.

Personal data can be collected through various channels, e.g., through completed order forms or electronic forms on the website, through mobile applications, through an electronic form contained in the product, through the use of our services, through a telephone contact with the helpdesk, or via SMS, messenger, and WhatsApp. We also retain your personal data when you sign up for our services or another service, when you use this service or product, when you create a profile or account for an app, when you call the helpdesk for assistance, when you sign up for a newsletter, or when you request information from us. Data about your payment receipt and the respective payment (if applicable) are also stored.

Additionally, we store data related to the use of our services, products, apps, and websites, information about the types and brands of devices you use for this purpose, the technical information about these devices, and your location data. We also collect and process your contact and payment data if you use a paid service and the information about your use of specific products, services, and apps.

Your personal data may be used to inform you about changes in the products and services provided by Xpertbooking BV. Through surveys, Xpertbooking BV may also ask for your opinion on current or future products and/or services.

Xpertbooking BV can advise you by email and/or SMS about functional changes in our services. You cannot disable the receipt of these specific messages as they are an integral part of the services you signed up for.

The personal data you provide through these different channels or that Xpertbooking BV collects from your use of our products, services, applications, and/or website, are stored in files managed by Xpertbooking BV (with headquarters at Sint-Benedict

2900 Schoten, Belgium).

All the data we collect can be combined. This allows us to better understand your precise profile and tailor our offers and products to your personal needs.

If you do not wish to receive information about our products and services, or if you have a specific preference regarding the communication channels we should use to inform you, or if you do not want us to tailor our offers to your profile, you can send an email to info@xpertbooking.be.

**Retention Period for Personal Data**
Personal data is retained for up to 5 years after a person is no longer a customer of Xpertbooking BV. For certain data, a shorter retention period applies.

The processing and storage of customer data is always fully in accordance with legal provisions, and all data storage takes place within the European Union. Anyone who uses our website and services or any other service, product, or app from Xpertbooking BV agrees that their data may be transferred to an entity located outside their own country but always within the boundaries of the European Union.

**Protection of Personal Data**
We have taken technical and organizational measures to protect the databases in which your data is stored against unauthorized access, unauthorized use, theft, or loss. Our security measures are regularly evaluated and adjusted to ensure that we continue to guarantee the highest level of protection.

**Provision of Personal Data to Third Parties**
Some of our databases are also accessible to third parties. These are entities that work for us and assist us in the execution of our tasks and services, or that develop our products and services, as well as cities or municipalities for the verification of valid municipal gift vouchers, digital loyalty points, or mobility vouchers, or another party for the collection of outstanding payments. Such third parties only have access to this data if it is absolutely necessary to perform their tasks properly and only to the relevant data for them.

Your personal data and the data related to the Xpertbooking BV products, services, and apps you use can also be shared with the subsidiaries and sister companies. In the event of non-payment, we may (to protect the interests of Xpertbooking BV) inform our sister and subsidiary companies of your payment behavior.

If you purchase online services from third parties or Xpertbooking BV services, such as digital gift vouchers or mobility vouchers, and if you pay for these via a mobile payment service provider, Xpertbooking BV may transfer your mobile number or another identification number created when using the mobile payment service to the mentioned third party to facilitate the payment process.

In other cases, we will never provide the collected personal data to third parties unless we explicitly state that this is necessary for a specific action, or unless we are legally obliged to make the mentioned data available, for example, at the request of the competent legal authorities in the context of a legal investigation or judicial procedure.

**Privacy Policy Related to Our Website**
You can visit our websites (www.xpertbooking.be) without providing personal data. However, certain parts or functions of our website are only accessible to visitors with an account after a correct login and password have been entered.

– **Connection Data**
We record information about the connection you make to our website and about the software and devices you use to establish this connection. This information includes your IP address, the time registration during your visit to the website, the type of browser, and the type and brand of device you use, as well as the pages you visit. This data is used to analyze your browsing behavior on our website and to compile statistics to improve the quality of our website and service. This information can also be used to tailor our offers on the website to your potential needs.

– **Cookie Policy of Xpertbooking BV**
You can consult the cookie policy of Xpertbooking BV via the hyperlink ‘Cookie Policy’ found at the bottom of the homepage of our website.

– **Hyperlinks**
Our website may contain hyperlinks to websites not managed by Xpertbooking BV. Such hyperlinks are provided for informational purposes only. When you visit such websites, we recommend that you carefully read their privacy and cookie policies.

– **Analysis of Visitor Behavior on the Xpertbooking BV Website**
We may use services provided by third parties, known as ‘third-party analytics’ services, to monitor, analyze, and report on the behavior of visitors to our website. To this end, third parties providing such services for Xpertbooking BV may collect anonymous data about your use of our websites, including your browsing behavior on our websites. This data allows us to detect errors on our websites and to find ways to improve your user experience on our website.

**Privacy Policy Related to Xpertbooking BV Applications**
Xpertbooking BV knows that privacy is very important to you and wants to inform you about the processing of your personal data concerning the Xpertbooking BV apps.

The data collected can be made available to partners who assist Xpertbooking BV in delivering or managing Xpertbooking BV services or if necessary to provide a particular Xpertbooking BV service. Furthermore, your data can also be made available to another party for the collection of outstanding payments.

The data collected and processed during the use of the Xpertbooking BV apps are stored by Xpertbooking BV, with headquarters at Sint-Benedictusdreef 13, 2900 Schoten, Belgium. The data is retained for five years and is not shared with third parties for commercial purposes unless otherwise and clearly stated in the Xpertbooking BV apps and after receiving your prior and explicit consent.

**Your Privacy Preferences**
Below, you can read how to inform Xpertbooking BV of your privacy preferences. We do our best to update our systems and database as soon as possible, but please note that it may take some time to implement your preferences in practice.
You can call the following number to inform us of your privacy preferences: +32 471 371 127, or send an email to info@xpertbooking.be.

**Your Rights**
– **Revoking Your Consent**
If you were asked to consent to the storage and processing of your personal data when using a service, product, or app, you can always withdraw this consent. The revocation of your consent does not affect the data we had already stored before this revocation; the withdrawal only applies to future (location) data and information.

– **Right of Access**
You have a legal right to know which of your personal data is being processed by Xpertbooking BV. We want to be absolutely sure that we are providing this information to the right person. You can send us an email requesting which of your personal data is further used or processed. Send this to info@xpertbooking.be. Or address your letter to: Data Protection Office of Xpertbooking BV, Sint-Benedictusdreef 13, 2900 Schoten, Belgium. You can also check in your profile or account which data Xpertbooking BV holds and processes about you. To ensure that you are the right person requesting this personal data, we ask you to provide us with a copy of your ID card (front side only) or to log into your account or profile. We provide you with an overview of the personal data processed by Xpertbooking BV free of charge. If you exercise this right of access more than twice a year, we may charge you for the costs of providing this information.

– **Right of Rectification, Right of Deletion, Right of Restriction**
After receiving an overview of your detailed data, you can request us to correct, supplement, delete, or conceal this data if you believe it is incorrect, if its use is not relevant, or if it infringes any legal right. To do this, contact us using the above address details. We will then decide on your request within four weeks and inform you of our decision. You can also undertake these actions yourself in your account or profile.

**Changes to Our Privacy Policy**
Our privacy policy may be expanded or amended in the future (e.g., due to new developments). Therefore, we advise you to regularly consult this privacy policy.

**Contact Details of the Xpertbooking BV Data Protection Office**
If you have any questions about Xpertbooking BV’s privacy policy, you can contact the Xpertbooking BV Data Protection Officer.

**Contact:**
– Email: info@xpertbooking.be
– Address: Sint-Benedictusdreef 13, 2900 Schoten, Belgium

**Last Update: 20/07/2014**